Healthwatch: Who Cares? We Do!

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women at healthwatch event

Healthwatch Liverpool held a free event at the Black-E on 21 November, asking members of the public what they thought are the big issues facing health and social care services, and service users, in Liverpool.

The needs of older people, people with dementia, and their family members and carers were high on the agenda and the day concluded with a performance of the play ‘Phyllis’, in which Phyllis (80) and her family navigate the complex system of health and social care services for older people. After the play (performed by Women & Theatre) there was an audience discussion about issues raised by the performance.

Everyone in the audience – including older people, family members, and health and care professionals was affected in some way by the story and could relate it to their personal experience.

This is an issue that Healthwatch Liverpool will continue to monitor, collect feedback/report back on, and make recommendations about to service providers and commissioners.

Healthwatch Liverpool is the independent champion for people who use health and social care services in Liverpool. We’re here to make sure that those running services put people at the heart of care.

One of our main purposes is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.

We focus on ensuring that people’s worries and concerns about current services are addressed.

We work to get services right for the future

You can contact Healthwatch about your experiences, whether good or bad, at or

Alternatively, call 0300 77 77 007 between 09:00am – 5:00pm, Monday to Friday.

Follow Emma:

HOP Network Coordinator

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